Support

What to include

• The email address you sign in with.
• What you were doing, what you expected, and what happened instead.
• The screen you were on and roughly when it happened.
• The case citation, if a search or a citation check is the problem, so we can run it ourselves.

Please do not send client material or anyone else’s personal information to support. We only need enough detail to reproduce the problem.

Answers you can read now

• FAQAcademic integrity, price, coverage and what happens when you graduate.
• Privacy PolicyWhat we collect, where it is stored, and how to ask for access, correction or deletion.
• Delete your accountRequest deletion with or without the app and read what happens to your data.
• Terms of ServiceSubscriptions, cancelling, acceptable use and the limits on what the product tells you.

Your account, your data and your subscription

You can export your data and request account deletion from inside the app, under Settings, then Data controls. You can also request deletion by email without the app. Our account-deletion page explains both routes and what happens to your data. Billing, renewals and cancelling are covered by the Subscriptions clause of the Terms. For a privacy request, or to ask what we hold about you, write to the privacy inbox.